Students: Top 10 Questions about Blackboard

  • How do I access my course(s)?
  • Where is my course in Blackboard?
  • I keep getting an error when I try to upload a file, what can I do?
  • Why is Blackboard slow?
  • Why are the modules not loading?
  • I am getting an error with ____ browser – HELP!
  • Why can’t I see my grade for an assignment/test/quiz/homework? or Why can’t I see my grades?
  • I can’t enter my answer in the blank for an assignment/test/quiz/homework, what can I do?
  • I can’t see an assignment/test/quiz/homework or course content, what can I do?
  • How can I change my password?
  • How do I register my “Clicker” in Blackboard?

How do I access my course(s)?

ANSWER:

You may access your course from the Blackboard link located on the upper left-hand corner of Iowa State University’s homepage. Your login information is your Net-ID and password.

 

Where is my course in Blackboard?

ANSWER:

You will want to contact the course instructor to see if they will be using Blackboard. Only instructors have the ability to make courses available. Once the course is available you will be able to access it through the main login portal or the courses tab.

I keep getting an error when I try to upload a file, what can I do?

ANSWER:

1. Check for browser and/or java issues.

2. Use the “Browser Check” tool.

3. Try a different browser – sometimes one browser may work better than an another.

4. Check your internet connection, restart your computer or try a different computer.

Finally, If none of these steps have helped:

Blackboard Technical Support Help Desk

Call (515) 294-4000 to speak directly with a Solution Center technical support agent. For assistance outside Solution Center hours, complete this online help request form and a Solution Center agent will respond to your request.

 

Why is Blackboard slow?

ANSWER:

1. Check for browser and/or java issues.

2. Use the “Browser Check” tool.

3. Try a different browser – sometimes one browser may work better than an another.

4. Check your internet connection, restart your computer or try a different computer.

Finally, If none of these steps have helped:

Blackboard Technical Support Help Desk

Call (515) 294-4000 to speak directly with a Solution Center technical support agent. For assistance outside Solution Center hours, complete this online help request form and a Solution Center agent will respond to your request.

 

Why are the modules not loading?

ANSWER:

1. Check for browser and/or java issues.

2. Use the “Browser Check” tool.

3. Try a different browser – sometimes one browser may work better than an another.

4. Check your internet connection, restart your computer or try a different computer.

Finally, If none of these steps have helped:

Blackboard Technical Support Help Desk

Call (515) 294-4000 to speak directly with a Solution Center technical support agent. For assistance outside Solution Center hours, complete this online help request form and a Solution Center agent will respond to your request.

 

I am getting an error with a browser – HELP!

ANSWER:

1. Check for browser and/or java issues.

2. Use the “Browser Check” tool.

3. Try a different browser – sometimes one browser may work better than an another.

4. Check your internet connection, restart your computer or try a different computer.

Finally, If none of these steps have helped:

Blackboard Technical Support Help Desk

Call (515) 294-4000 to speak directly with a Solution Center technical support agent. For assistance outside Solution Center hours, complete this online help request form and a Solution Center agent will respond to your request.

 

Why can’t I see my grade for an assignment/test/quiz/homework? or Why can’t I see my grades?

ANSWER:

You will want to contact your instructor to ensure the grades are available for you to view.

  1. Go into your Blackboard course
  2. Click the Tools button
  3. Click the My Grades link
  4. Use the scroll bar to view any grades not visible. Remember, you can see the grades made available by your instructor.
  5. Visit the Blackboard help website for additional options.

 

I can’t enter my answer in the blank for an assignment, test, quiz, homework, what can I do?

ANSWER:

1. Check for browser and/or java issues.

2. Use the “Browser Check” tool.

3. Try a different browser – sometimes one browser may work better than an another.

4. Check your internet connection, restart your computer or try a different computer.

Finally, If none of these steps have helped:

Blackboard Technical Support Help Desk

Call (515) 294-4000 to speak directly with a Solution Center technical support agent. For assistance outside Solution Center hours, complete this online help request form and a Solution Center agent will respond to your request.

 

I can’t see the assignment, test, quiz, homework or course content, what can I do?

Your instructor controls the availability of tests, assignments, and other content. Sometimes your instructor has put conditions on releasing content. For example, you might have to mark a lecture as reviewed before you can access the assignment. Please contact your instructor if you are having problems viewing your course content.

 

How can I change my password?

ANSWER: You will need to follow these steps to reset your Net-ID Password or call (515) 294-4000 to speak directly with a Solution Center technical support agent. For assistance outside Solution Center hours, complete this online help request form and a Solution Center agent will respond to your request.

 

How do I register my “Clicker” in Blackboard?

ANSWER: You will want to follow these steps to register your Clicker for a course. If there is no link present in your course contact your instructor.