Troubleshooting Errors in Blackboard
|Error or Problem||Recommended Action|
|Login Username (ISU NetID) and Password not working. (These are the same as those for your ISU email account.)|
|Errors accessing content, completing exams or assignments, uploading files||Step 1: Check for Browser and Java Issues.
If Step 1 does not help, check Known Issues (below) or:
|Course does not appear in Blackboard||Students: Contact your instructor.
Instructors: Complete the form at the bottom of this page.
The following is a list of current known issues in Blackboard (Release 9.1) at Iowa State. ISU Blackboard support staff are aware of these issues and are working with Blackboard to provide fixes in future Service Packs to the system.
If you encounter any additional issues, please report them to the Solution Center at 515-294-4000.